Refund policy

Exchange Only (No Returns)!

Here's the deal: We don't do refunds. Everything sold is final sale. But if the size is wrong or there's a defect, we'll exchange it free of charge. No questions, no hassle.

How to Exchange?

Email us with your order number and reason. We'll send you a prepaid return label. Pop your item in a box, ship it back, and once we receive it, we'll send your new size right out. We cover shipping both ways.

Got the wrong size?

We'll swap it within 7 days. Simple as that.

What We Need

  1. Order number

  2. Items must be:

    • Unworn

    • Unwashed

    • Undamaged

    • With all original tags attached

    • In original packaging

  3. Invoice number from Shopify

Exchange Timeline

Step 1: Within 7 days of purchase
Send back the ordered size.

Step 2: Within the next 7 days of approval, we will ship the exchanged new size product.

Step 3: Within 3–5 days after shipment, you will receive your exchanged product.

Damaged Goods?

Contact us on our Business WhatsApp within 3 days with photos and videos. We'll make it right.

Clearance Items?

Only exchangeable if defective.

For More Information & Queries

Email: ruinama2026@gmail.com

We'll respond within 24–48 hours.

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