Refund policy
Exchange Only (No Returns)!
Here's the deal: We don't do refunds. Everything sold is final sale. But if the size is wrong or there's a defect, we'll exchange it free of charge. No questions, no hassle.
How to Exchange?
Email us with your order number and reason. We'll send you a prepaid return label. Pop your item in a box, ship it back, and once we receive it, we'll send your new size right out. We cover shipping both ways.
Got the wrong size?
We'll swap it within 7 days. Simple as that.
What We Need
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Order number
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Items must be:
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Unworn
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Unwashed
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Undamaged
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With all original tags attached
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In original packaging
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Invoice number from Shopify
Exchange Timeline
Step 1: Within 7 days of purchase
Send back the ordered size.
Step 2: Within the next 7 days of approval, we will ship the exchanged new size product.
Step 3: Within 3–5 days after shipment, you will receive your exchanged product.
Damaged Goods?
Contact us on our Business WhatsApp within 3 days with photos and videos. We'll make it right.
Clearance Items?
Only exchangeable if defective.
For More Information & Queries
Email: ruinama2026@gmail.com
We'll respond within 24–48 hours.
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